The correct processing of your personal data is a priority for us. This integrity policy explains how we collect and process your personal data, what choices and possibilities you have and how you can exercise your rights. This integrity policy is aimed for our customers, potential customers and visitors to the website.
Why do you process my personal data?
We explain below how and why we process your personal data. We also specify the legal grounds for this processing and how long we keep your data in our systems.
Valuing homes and estate agency
When you sell
When you engage us to value or sell your home, we process your contact information, your personal ID number, your account information and relevant information about the property. We may also collect information about the home and tenant-owners association, as well as other information that is relevant to the sales process. We collect this personal data from public registers and the tenant-owners association. We do this so as to be able to value the home or sell it on your behalf, to document our work and to meet our legal obligations. The legal grounds for this processing are the fulfilment of the agreement and the fulfilment of legal obligations. The personal data processed for these purposes is kept for 10 years.
When you buy
If you buy a home for which we are the agents, we process your contact information, your personal ID number, your account information and other relevant information about the property. We do this so as to be able to sell the home to you, to document our work and to meet our legal obligations. The legal grounds for this processing are our legitimate interest in selling you the home, our legitimate interest in documenting our work and the fulfilment of legal obligations. The personal data processed for these purposes is kept for 10 years.
When you participate in bidding
If you participate in the bidding for a property, we keep your contact information and the bid you have submitted in a list of bids. We have a statutory obligation to keep a list of bids. We may also need to disclose the list of bids to the seller and the buyer if so required by law. The legal grounds for this processing are the fulfilment of legal obligations. The personal data processed for these purposes is kept for 10 years.
When you register your interest
You can register your interest in one or more properties at a viewing or by contacting us by telephone, e-mail or a contact form on our website. When you do this, we process your contact information and other relevant information that you give us. We do this so as to provide you with the requested information and to process your expression of interest. The legal grounds for this processing are your consent. If you participate in bidding or buy a property, your information is processed as described under the headings above. Otherwise, your personal data is deleted if you withdraw your consent or after the property has been sold.
Controls pursuant to money laundering legislation (buyers and sellers only)
As estate agents, we have a statutory obligation to perform checks on those who buy or sell homes pursuant to money laundering legislation. If you buy or sell a property through us, we will therefore use your contact details to perform these checks. The legal grounds for this processing are the fulfilment of legal obligations. The personal data processed for this purpose is kept for 5 years.
When you contact us, we may process your contact information and other information that you provide to us. We do this so that we can handle your enquiry. The legal grounds for this processing are our legitimate interest in providing you with the information you request. The personal data is deleted immediately after your request has been answered.
Managing legal claims
We may process your contact details, personal ID number and other information about you that is relevant when handling a legal claim that you present to us. We do this in order to investigate your claim and come to a decision. The legal grounds for this processing are our legitimate interest in determining, asserting and defending legal claims. We keep personal data that is processed in connection with this purpose for as long as it is relevant in the individual case.
Seller, buyer, bidder or customer, client
We process your contact details as a seller, buyer, bidder or stakeholder, as well as information about the properties in which you are interested, in order to market relevant items and offers to you. You may receive marketing material by letter, telephone, SMS text or e-mail. The legal grounds for this processing are your consent or our legitimate interest in marketing our properties and offers to you. You can always cancel this marketing by following the instructions in the letter, text or e-mail that we have sent to you, or by asking the person who called you to block your number for future calls. The personal data used for this purpose will be kept until you cancel the marketing. When we base the processing on a legitimate interest and you are a customer of ours, the personal data is kept for as long as you are a customer and then for a further one year. When we base the processing on a legitimate interest, your data is kept for 90 days. We may also compile statistics on the effectiveness of our marketing for analysis purposes. The statistics do not contain any personal data.
Potential sellers and buyers
We may obtain your contact information from publicly available personal registers, such as SPAR, to inform you about relevant properties and offers. The legal grounds for this processing are our legitimate interest in marketing our properties and services. The contact information processed for this purpose is deleted after 90 days.
Providing you with the website
You can create an account under the section “My Skeppsholmen” on our website. When you do this, we will process your contact information, login details and the information you provide to us through your account, such as what types of property you are interested in. The legal grounds for this processing are your consent. The data processed in this context will be saved until you close your account.
Use of forms
When you send us a message through the forms on our website, we keep the personal data that you give us. We do this so that we can handle your enquiry. The legal grounds for this processing are our legitimate interest in handling your enquiry. The personal data is deleted immediately after your request has been answered.
Collection of web statistics and web logs
When you visit our website, we collect web statistics that contain network identifiers, such as IP numbers and cookies, as well as time stamps. We do this in order to compile statistics on how many users visit our website. The legal grounds for this processing are our legitimate interest in knowing how our website is used. We anonymise the logs immediately and no personal data is saved.
To ensure the security of our website, we collect web logs that contain network identifiers and time stamps. The web logs may also be used to detect or prevent various types of illegal use, to prevent misuse of our services and to detect and prevent the spread of viruses, spam and trojans. The legal grounds for this processing are our legitimate interest in safeguarding the security of our website. The web logs are usually deleted after 30 days.
Cookies and similar technologies
Who do you share my personal data with?
When it is necessary to maintain our business, we share your personal data with our suppliers. These suppliers are not allowed to use your personal data for their own purposes. We have signed contracts that protect your personal data with all the suppliers that we share your personal data with.
We also share your personal data with companies or other organisations that are independent personal data controllers. When your personal data is shared with independent controllers, this is only done so that we can meet our obligations under the assignment that you have given us as estate agents or because we are legally obliged to do so. Independent personal data controllers include, for example, the buyer’s and seller’s banks or public agencies such as the Swedish Estate Agents Inspectorate.
Where do you process my personal data?
We always endeavour to process your personal data within the EU/EEA. Sometimes, however, we may have to transfer your personal data to a country outside the EU/EEA, for example if we share your personal data with a supplier who is established in or keeps personal data in a country outside the EU/EEA.
Regardless of which country your personal data is processed in, we take all reasonable legal, technical and organisational measures to ensure that the level of protection is the same as in the EU/EEA. When personal data is processed outside the EU/EEA, the level of protection is guaranteed either by a decision of the European Commission that the country in question ensures an adequate level of protection or through the use of appropriate protective measures. Examples of appropriate protective measures include standard contractual clauses or binding company rules. If you would like to receive a copy of the protective measures that have been taken or information about where these have been made available, please feel free to contact us.
What rights do I have?
We describe below your rights and how you can exercise these rights in connection with the processing of your personal data.
Right of access
You have the right to request a copy of the personal data about you that we process.
Right of correction
You have the right to correct any incorrect or incomplete personal information about you.
Right to be deleted
You have the right to request deletion of your personal data in the event that the information is no longer necessary for the purpose for which it was collected. However, there may be statutory obligations that do not allow us to delete part of your personal information.
Right of limitation
You have the right to request that our processing of your personal data is restricted. This means that we temporarily move the personal data to another processing system or make the data inaccessible to a user.
Right of data portability
You have the right to request that part of your personal data is transferred from us to you or to another personal data controller.
Right of objection
You have the right to object to the processing of your personal data that we perform on the basis of a balance of interests. In such a case, you must specify which processing you are objecting to. If your personal data is processed for direct marketing, you always have the right to object to such processing at any time.
What are cookies and similar technologies?
A cookie is a small text file that is stored on your computer or mobile device (such as a smartphone or tablet) and contains information that allows the website to recognise you as a user. There are also other technologies that offer the same functionality as cookies without the use of text files stored on your mobile device.
Providing website functionality
Functional cookies are used to save your settings when you fill in a form, for example, or when you log in to the section My Skeppsholmen. Our website could not function without these cookies.
Performing statistical analyses
Analysis cookies provide analytical information about your use of our website. All personal data is immediately anonymised and no personal data is included in the analysis itself or the results of the analysis. We need these cookies to be able to develop the website, for example by making it easier to use the website on mobile devices.
Marketing cookies enable us to provide you with a better experience on our website, in marketing mailings and in third party advertising on social media, for example.
Which cookies do we use?
We summarise below the cookies we use, for what purposes and how long the cookie remains on your computer or mobile device.
Cookies for Google Analytics are for statistical analysis and are called _ga (saved for two years ), _gat_ UA-25947950-4 (saved for one minute) and _gid (saved for 24 hours)
The cookie for Facebook is to market us. It is called fr and is saved for three months.
The Cookie for Sfnix is to maintain the website’s functionality. It is called uid and is saved for four months.
The cookie för Hitta Hem is to maintain the website’s functionality. It is called visitor properties and is saved for one minute.
Your web browser or mobile device enables you to change the settings for the use and extent of cookies. Go to the settings for your web browser or mobile device to learn more about how to adjust the settings for cookies. Examples of things you can adjust are to block all cookies, to only accept first party cookies or to erase cookies when you close your web browser. Remember that some parts of our website may not work if you block or delete cookies. You can read more about cookies on the Swedish Post and Telecom Authority’s website, www.pts.se.
How do you contact us?
We have a data protection officer who is responsible for data protection issues. If you have any questions about this policy on cookies, the processing of your personal data or how to exercise your rights, please feel free to contact our data protection officer.
Data Protection Officer
Name: Emelie Samuelsson
Telephone number: 08-545 800 00
This policy on integrity was last updated 2018-08-22